Refund policy

Clover iQ Return & Refund Policy

At Clover iQ, we are committed to providing high-quality products and transparent return procedures.

All products may be covered by the manufacturer’s warranty where applicable. Warranty terms vary by product and are provided by the manufacturer. Clover iQ does not directly provide manufacturer warranty service unless explicitly stated on the product page.

Returns

We accept returns within 30 days of delivery, provided the item meets all of the following conditions:

The product is unused, unworn, and uninstalled
The product is in its original condition and original packaging
All tags, accessories, manuals, and documentation are included
Proof of purchase is provided

Products that are opened, used, installed, modified, or damaged by the customer are not eligible for return or refund.

To initiate a return, you must contact us at support@cloveriq.com before sending the item back. Returns sent without prior authorization will not be accepted.

Approved returns must be shipped to:

Clover iQ Returns
17330 Preston Road Suite 200D Dallas Texas 75252
USA

Return Shipping & Restocking Fees

Customers are responsible for return shipping costs unless the return is due to a defective item, damage during transit, or an error on our part.
A restocking fee of [insert percentage if applicable, e.g., 10%] may apply to approved returns.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.

If your item is defective, damaged, or incorrect, contact us at support@cloveriq.com within 7 days of delivery.

We may request photos or documentation to evaluate the issue and provide a resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom, special-order, or personalized products
Hazardous materials, flammable liquids, or gases
Sale or clearance items (unless defective)

If you are unsure whether an item is eligible for return, please contact us before placing your order.

Exchanges

We do not offer direct exchanges.

To obtain a different item, please return the original product (subject to approval) and place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must meet the same condition requirements outlined above (unused, original packaging, proof of purchase).

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds are issued to the original payment method
Refund processing occurs within 10 business days after approval
Bank or credit card processing times may vary

If more than 15 business days have passed since your refund was approved

Contact Information

If you have any questions about returns or refunds, please contact:

Clover iQ
Email: support@cloveriq.com
Phone: [Insert phone number]
Address: 17330 Preston Road Suite 200D, Dallas, TX 75252, USA